Investor Charter

Services Offered

• Investment advice on securities including equities, mutual funds, ETFs, bonds, and other financial instruments listed and regulated in India
• Financial planning — retirement, education, wealth creation, and succession
• Portfolio construction, monitoring, and rebalancing advisory
• Risk profiling and asset allocation guidance (as required by SEBI before any advice)
• Corporate treasury advisory for working capital optimisation
• Accredited Investor specialised services (for SEBI-recognised Accredited Investors)
• Succession, estate, and HUF planning advisory (in coordination with legal and tax professionals)

Rights of Investors

• Right to receive a written Investment Advisory Agreement with MITC before any advice or fee
• Right to receive risk profiling assessment before portfolio advice — and for advice to be aligned with that profile
• Right to transparent, suitable, and unbiased advice — free from conflicts of interest
• Right to complete disclosure of all fees, charges, and any material conflict of interest
• Right to fair advertising — no misleading claims, no guaranteed return promises
• Right to data protection and confidentiality of personal and financial information (DPDP Act 2023)
• Right to exit the advisory relationship in accordance with the terms of the agreement
• Right to access all records pertaining to your advisory relationship
• Right to timely response to grievances — within 30 days of lodging a complaint
• Right to escalate unresolved grievances to SEBI SCORES 2.0 and the Smart ODR platform
• Right to inclusive advisory service, including appropriate accommodation for differently-abled investors

Obligations of Aryzen Capital Advisors LLP

• Act in the best interest of clients at all times (fiduciary duty) — client interest above all else
• Conduct comprehensive KYC and risk profiling before providing any advice
• Provide advice only within the scope of SEBI registration as an Investment Adviser
• Maintain confidentiality of all client information
• Disclose all fees, conflicts of interest, and material information before and during the advisory relationship
• Not hold or control client funds, securities, or trading accounts
• Maintain all required client records for a minimum of 5 years
• Conduct annual compliance audit and publish findings on the website
• Publish monthly data on investor complaints by the 7th of the succeeding month (per SEBI circular)
• Display this Investor Charter prominently on the website and share it with clients during onboarding
• Disclose use of any AI or automated tools in the advisory process
• Comply with the SEBI Advertisement Code for Investment Advisers
• Disclose the use of any artificial intelligence or automated tools that materially influence advisory outputs provided to clients

Do's for Investors

• Verify your investment adviser is SEBI-registered before engaging — check at sebi.gov.in ↗
• Read all documents carefully before signing — including the Advisory Agreement and MITC
• Complete the risk profiling questionnaire honestly and accurately
• Provide accurate and up-to-date KYC information
• Keep the advisor informed of any material change in your financial situation, goals, or risk tolerance
• Pay advisory fees only through formal banking channels (NEFT, UPI, cheque) — never in cash
• Review your portfolio and advisory reports periodically
• Ask questions if you do not understand any recommendation, fee, or term in the agreement
• Lodge grievances in writing at the earliest opportunity

Don'ts for Investors

• Do not share trading passwords, OTPs, Aadhaar OTPs, or banking credentials with anyone — including your advisor
• Do not make investments based on unsolicited tips, WhatsApp groups, or social media claims of guaranteed returns
• Do not pay fees in cash — only via formal banking channels
• Do not allow your advisor to hold, operate, or control your demat or bank accounts
• Do not ignore risk warnings, disclaimers, or MITC terms in the advisory agreement
• Do not fall for promises of guaranteed or assured returns — these are prohibited by SEBI
• Do not engage with unregistered advisers or persons claiming SEBI registration without verifying independently

Grievance Redressal Mechanism

Follow this escalation path. Most grievances are resolved at Level 1 within 30 days.

Registration & Contact Details